Refund Policy

1. Subscription refunds

New Way subscriptions are billed in advance. If you cancel within 7 days of a new subscription payment (not a renewal), you may request a full refund for that payment. After 7 days, no refund is issued for the current billing period — your access continues until the period ends.

2. Renewals

Automatic renewal charges are non-refundable unless a billing error occurred on our side. If you did not intend to renew, cancel before your renewal date. Renewal reminders are sent at least 3 days in advance.

3. Cancellation

You can cancel your subscription at any time from your billing settings. Cancellation stops future charges immediately. You retain access to paid features until the end of the current billing period. No partial-month refunds are issued.

4. Exceptions

Refunds outside the standard policy may be considered in the following situations:

• A duplicate charge occurred due to a platform error.
• The service was inaccessible for a continuous period exceeding 48 hours due to our fault.
• A charge was made after a confirmed cancellation.

These are reviewed case by case and at our sole discretion.

5. How to request a refund

Email support@newwaycrm.com with your registered email, the payment date, and the reason for your request. We respond within 3 business days. Approved refunds are processed to the original payment method within 7–10 business days.

6. No refunds for data or usage

Refunds are not available for data storage, API usage, or any consumed platform features — only for subscription fees as described above.